Refund & Cancellation Policy

You can cancel your AQ Method membership at any time from your account settings (Membership page), or by emailing info@aqmethod.com. There are no long-term contracts or cancellation fees. Once you request cancellation, your membership stays active through the end of the period you've already paid for — you keep full access until then — and you will not be charged again afterward.

Because you retain access for the remainder of your paid period, we do not provide automatic pro-rated refunds for the unused portion of a billing cycle when you cancel. Refund requests are reviewed manually by our team on a case-by-case basis — for example, in the case of a duplicate or mistaken charge. To request one, email info@aqmethod.com with your account email and the reason for your request.

We stand behind the AQ Method program: if you fully commit to your plan and follow it as delivered, and you genuinely don't see results, we will make it right. Email info@aqmethod.com describing your training and nutrition adherence, and Coach Ali will personally review your case. Depending on what he finds, that may mean a full revision of your plan or a refund.

This commitment is built on accountability from both sides — it applies when the plan has been followed as delivered, not to accounts that were inactive or did not engage with the coaching provided.

This is separate from membership billing. If you cancel an individual coaching session that you booked yourself, the session credit is returned to your monthly allowance so you can rebook it — no monetary refund is involved. If your coach needs to cancel or reschedule a session, we'll work with you to find a new time; you never lose a session credit because of a cancellation on our side.

Upgrading your membership takes effect immediately and is billed at the new tier from that point on. Downgrades take effect at the start of your next billing period — we don't refund the difference for time already spent on a higher tier.

If you believe you were charged in error — a duplicate charge, an incorrect amount, or a charge after you cancelled — email info@aqmethod.com right away with your account details and the transaction date. We investigate every report and refund confirmed errors through MyFatoorah, back to your original payment method.

For anything related to billing, cancellation, or refunds, email info@aqmethod.com. We reply as quickly as we can — most requests are answered within a few business days.