Refund & Cancellation Policy

You can cancel your AQ Method membership at any time from your account settings (Membership page), or by emailing info@aqmethod.com. There are no long-term contracts or cancellation fees. Once you request cancellation, your membership stays active through the end of the period you've already paid for, you keep full access until then, and you will not be charged again afterward.

Silver memberships are not refundable. Silver is a self-guided plan sold at a low price and delivered in full the moment it begins: you receive your workout plan, the full exercise library, the macro assistant and complete access to the app straight away. Because everything you are paying for is handed over at the start, we do not refund it, in whole or in part, once the membership is active. Please choose Silver knowing that.

This does not affect your right to a refund for a genuine payment error, such as a duplicate or incorrect charge. See Payment Errors below.

Gold is refundable on one basis: you followed the coaching in full and it did not work. Nothing else.

To be eligible, for the whole of the membership period you are asking about, you must have: followed the nutrition plan Coach Ali assigned you; followed the workout plan as it was written; logged your workouts in the app as you did them; and logged your weight as asked. All four. These are not paperwork, they are how the coach can see what actually happened and tell the difference between a plan that failed and a plan that was not followed.

If you have done all four and genuinely have not seen results, email info@aqmethod.com with your account email and a short description of your training and nutrition adherence. Coach Ali reviews every request himself against your logged history in the app. Depending on what he finds, the outcome may be a full revision of your plan or a refund.

Requests from accounts that did not train, did not log, or did not follow the plan as delivered are not eligible. There is no automatic refund, no refund button, and no refund without that review.

Refunds are requested by email to info@aqmethod.com and nowhere else. There is deliberately no refund button in your account. Every request is read by a person, checked against your history, and either approved or declined with a reason. An approved refund is issued by Coach Ali through MyFatoorah, back to the card or account you originally paid from.

This is separate from membership billing. If you cancel an individual coaching session that you booked yourself, the session credit is returned to your membership's session allowance so you can rebook it. No monetary refund is involved. If your coach needs to cancel or reschedule a session, we'll work with you to find a new time; you never lose a session credit because of a cancellation on our side.

Upgrading your membership takes effect immediately and is billed at the new tier from that point on. Downgrades take effect at the start of your next billing period. We don't refund the difference for time already spent on a higher tier.

If you believe you were charged in error, whether a duplicate charge, an incorrect amount, or a charge after you cancelled, email info@aqmethod.com right away with your account details and the transaction date. We investigate every report and refund confirmed errors through MyFatoorah, back to your original payment method.

For anything related to billing, cancellation, or refunds, email info@aqmethod.com. We reply as quickly as we can. Most requests are answered within a few business days.