Terms of Service

You must be at least 18 years old to create an account and use AQ Method. By registering, you confirm that the information you provide is accurate and that you meet this age requirement. Each account is for one individual. Please do not share your login.

AQ Method provides paid coaching memberships in two tiers, Silver and Gold, and what your membership includes depends on the tier you choose. Silver includes full app access, a workout plan built by Coach Ali from your intake survey, the exercise library, the built-in macro assistant, the members' community, and progress photos with a weight log. Gold includes everything in Silver, plus workout and nutrition plans written for you personally, in-app chat with your coach, and live online coaching sessions. Silver is self-guided and does not include a nutrition plan, coach chat, or coaching sessions. The service is available through our website and our iOS/Android app, using the same account.

AQ Method provides general fitness and nutrition guidance. It is not medical advice, and it is not a substitute for professional medical or dietary care. Coach Ali is a fitness coach, not a licensed physician, physiotherapist, or registered dietitian, unless separately stated. Talk to your doctor before starting this or any exercise or nutrition program, especially if you are pregnant, have an existing medical condition, or have a history of injury.

You are responsible for knowing your own physical limits. If you feel pain, dizziness, shortness of breath, or any other warning sign during training, stop immediately and seek medical attention. You use AQ Method's programs, exercises, and nutrition guidance at your own risk.

Keep your login credentials confidential and let us know immediately at info@aqmethod.com if you suspect unauthorized access. You're responsible for the activity on your account.

A membership is a single fixed period, bought one period at a time, in Kuwaiti Dinar (KWD), through our payment processor MyFatoorah. It runs for the length of the package you chose at checkout. There is no automatic renewal and no recurring charge. We do not store your card details, and no payment method is kept on file, so nothing can be charged to you unless you choose to go through checkout again yourself.

A few days before your membership ends, we will remind you by email and by notification in the app, so the date never takes you by surprise; you can turn those reminders off at any time from your Membership page. If you do nothing, your membership simply ends on its end date and your access to members-only features stops. You are not charged again. Whenever you want to continue, you buy another period yourself.

If we change membership pricing, the new price applies only to periods bought after the change. It never changes the price of a period you have already paid for.

You can upgrade your membership at any time from your account settings, and the upgrade takes effect immediately. Downgrades are not available mid-cycle. Your current tier continues until the end of your current billing period, after which you may switch to a lower tier.

You can request cancellation at any time from your account settings, or by emailing info@aqmethod.com. Your membership stays active through the end of the period you've already paid for, and you will not be charged again after that. See our Refund & Cancellation Policy for details on refunds.

Silver memberships are not refundable. Silver is delivered in full the moment it begins: your workout plan, the exercise library, the macro assistant, and complete app access are all available immediately. No part of it is refunded once the membership is active.

Gold memberships are refundable on one basis only: you followed the coaching in full and did not see results. To be eligible you must, for the period in question, have followed the nutrition plan assigned to you, followed the workout plan as written, logged your workouts in the app, and logged your weight as asked. All four. Coach Ali reviews each request himself against your logged history, and may respond with a revised plan or a refund.

Refunds are requested only by email to info@aqmethod.com. There is no refund button in your account, no automatic refund, and no refund without that review. This does not affect your right to a refund for a genuine payment error, such as a duplicate or incorrect charge. Our Refund & Cancellation Policy sets this out in full.

Progress photos are yours and they stay private. They are stored so that only you and Coach Ali can open them, you can hide any set from him without deleting it, and you can delete them at any time. He cannot delete them. We never publish them, never use them in marketing, and never show them to anyone else unless you have given permission for those specific photos, in writing, in the app.

If we ever ask to use a before-and-after publicly, you will be asked about named photos, told in the same message that faces are blurred and names are not used, and you may refuse or say nothing at all. Permission can be withdrawn at any time, and we stop using them.

Gold members receive online video coaching sessions, subject to Coach Ali's availability. All coaching is online; we do not offer in-person sessions. Sessions are booked, proposed, and confirmed through the app's booking system, and are limited to your membership's session allowance. Please give reasonable notice if you need to reschedule or cancel a session. If you cancel a session you booked yourself, that session credit is returned to your membership's session allowance so you can rebook.

You agree not to: misuse the platform or attempt to disrupt it; share, resell, or provide unauthorized access to your account or the coaching content you receive; upload unlawful, abusive, or infringing content in chat, community posts, or profile fields; or attempt to reverse-engineer, scrape, or extract data from the platform beyond your own account. We have zero tolerance for objectionable content or abusive users. Content that breaks these rules is removed, and accounts that post it are suspended.

The AQ Method brand, website, app, and the workout/nutrition plans, videos, and written content we provide are owned by AQ Method or licensed to us, and are provided for your personal use only. You may not copy, redistribute, or resell them.

We work to keep AQ Method available and reliable, but we don't guarantee uninterrupted access. Features may change, and the service may occasionally be unavailable for maintenance or reasons outside our control.

We may suspend or terminate an account that violates these Terms, engages in abusive behavior toward our team, or is used fraudulently. Where reasonable, we'll explain why.

To the extent permitted by Kuwaiti law, AQ Method is not liable for indirect, incidental, or consequential damages arising from your use of the platform, including from participating in the fitness or nutrition programs we provide. Nothing in these Terms limits liability that cannot be limited under applicable law.

These Terms are governed by the laws of the State of Kuwait. Any dispute arising from these Terms or your use of AQ Method will be subject to the exclusive jurisdiction of the competent courts of Kuwait.

We may update these Terms as AQ Method evolves. We will update the date at the top of this page, and where a change is material, we will notify you by email or in-app notice. Continued use of AQ Method after a change means you accept the updated Terms.